Systems Audit
The Systems Audit is free, so there's nothing to refund. You can pull out of the process at any point before or during the audit at no cost.
Systems Implementation
Implementation projects are paid as a deposit followed by milestone payments.
- If you cancel before we've started work, your deposit is refunded in full, less any costs we've already reasonably incurred on your project (for example, third-party setup fees).
- Once work on a milestone has started, that milestone is no longer refundable, since it covers work already carried out.
- Any milestones not yet started when you cancel are not charged, and any amount already paid for them is refunded.
Systems Partner
Systems Partner is billed monthly, in advance, for each service period.
- You can cancel at any time by emailing hello@obiera.com, with at least 14 days' notice before your next billing date.
- Cancelling stops future billing — the current, already-paid service period is not refunded, but support continues until the end of it.
- We'll always confirm your cancellation date in writing so there's no ambiguity about your last covered period.
Google review cards, stickers and stands
These are made to order once you've confirmed your review link and design details, so please check everything carefully before you order.
- If an item arrives faulty, damaged, or not matching what you ordered, we'll replace it or refund it in full — just email us photos and your order details.
- Because these are personalised to your business, we're not able to offer refunds for a simple change of mind once production has started.
- If you need to cancel before we've started production, let us know as soon as possible and we'll refund you in full.
Website and app builds
These follow the same structure as Systems Implementation above: a deposit and milestone payments, with the same refund terms for work not yet started.
How to request a refund
Email hello@obiera.com with your name, what you'd like refunded, and why. We aim to respond within one business day and, where a refund is due, process it within 5–10 business days back to your original payment method.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts Regulations 2013.
Contact us
Questions about a refund or cancellation can be sent to hello@obiera.com or +44 7719 169259.